Business NetBanking Online Banking for Business Clients
What is happening?
As a result of our operational upgrades, your former online banking service was disabled on Friday, January 29, 2010. You now have access to your new online banking services, Business NetBanking.
How do I access the new online banking system?
To access Business NetBanking, please go to www.theprivatebank.com and look for Online Banking in the upper right hand corner of the home page. In the drop-down list, select Business NetBanking.
The PrivateBank mailed your company’s Business NetBanking Administrator a new Company ID, User ID, and instructions on how to access the system. All additional users will need to be re-established by your Business NetBanking Administrator. To help make this quick and simple, Business NetBanking has an easy-to-use “Copy User” feature to help set up additional users.
What happens to my transaction history?
Transaction history from the former online banking system was not transferred to the new Business NetBanking system.
What about my scheduled internal transfers?
One-time and recurring internal account transfers were not transferred to the new system.
How will I receive Electronic Statements?
You now have access to eStatements through the new online banking system, Business NetBanking. Please note: If you previously received eStatements you will need to enroll on Business NetBanking to continue receiving eStatements. Your Business NetBanking Administrator can set up access to eStatements. You will have access to 24 months of eStatements as of February 5, 2010.
If I use online bill pay, will my scheduled payments be made?
Please be aware, while you will be unable to view your scheduled payments due between February 1, 2010 and February 4, 2010, your bill payments WILL be processed and paid. Please do not reschedule payments because they will be paid.
What online bill pay information is transferring to the new system?
The details of your bill payments and payee information was transferred to Business NetBanking. However, your bill pay transaction history was not transferred to the new system.
All your recurring payments were transferred to the new system; however, if you have more than one recurring payment to the same payee and the same account number, only the first scheduled payment will be transitioned. You will need to re-register any additional recurring payments to the same payee on or after February 1, 2010.
What if I originate ACH files online?
Your existing ACH templates were moved to the new system. ACH files originated on Business NetBanking require secure token authentication. Your company’s Business NetBanking Administrator was contacted to set up token authentication.
What if I originate wires online?
Your wire templates were moved to the new system. Wires originated on Business NetBanking require secure token authentication. The PrivateBank contacted your company’s Business NetBanking Administrator to set up token authentication.
