Private NetBanking Online

Business NetBanking Online

Frequently Asked Questions (FAQs)

Trust Service Online
If you have an established Trust account, you may access your account's current holdings and activity by clicking on the Trust button. If you need a User ID and Password for any of our online services, please contact us at (248) 644-2301 or info@privatebank.com

Step by Step Users Guide
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Investment Service Online
If you have an established Investment account, you may access your account's current holdings and activity by clicking on the Investment button. If you need a User ID and Password for any of our online services, please contact us at (248) 644-2301 or info@privatebank.com

Step by Step Users Guide
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Internet Security
The PrivateBank recommends you take the following actions to guard against Internet fraud:

• Never save passwords to your computer.
• Never give out your passwords when asked. The PrivateBank will never ask for your password.

Please contact your Private Banking Officer should you have any concerns or questions.

The PrivateBank Enhanced Security

The PrivateBank employs state-of-the-art security technology to give you the highest level of data protection available. Our security encryption "scrambles" your PrivateBank information so that it can only be read and used by you and The PrivateBank, and not by unauthorized eyes while in transit on the Internet.

To take full advantage of this security you need a browser capable of 128-bit encryption. Before you can access and use PrivateNetBanking you MUST check that your browser has 128-bit encryption

Determining the Version and Encryption Level of Your Browser:

If you are using AOL or Internet Explorer:

• From the Help menu, select About Internet Explorer.
• If Cipher Strength: is less than 128-bit, you need to upgrade your browser.  Click here to upgrade.

If you are using Netscape:

• From the Netscape Help menu, select About Communicator/Netscape.
• If the last paragraph in the first section doesn't say "This version supports high-grade (128-bit) security.." or "This version supports US security", you need to upgrade your browser.  Click here to upgrade.