Notice of Errors and Requests for Information

This section applies to closed-end mortgage loans.

If you think there is an error on your account, or if you need more information about your account, you must write us on a separate sheet at:

The PrivateBank
Attn: Customer Service
6825 West 111th Street
Worth, IL  60482

Write to us as soon as possible. We must hear from you no more than one year after your loan has been transferred, or the mortgage loan is “discharged” which means the debt and corresponding liens have been released.

In your letter, give us the following information:

  • Your name and account number;
  • A statement of the error you believe has occurred; or
  • A statement of the information you are requesting with respect to your mortgage loan